ServiceNow's Core Team Extension

Working as One: Embedded Team Excellence in IT Operations

Industry

IT Services

Services

Software Development

Team Staffing

Technology

JavaScript, ServiceNow Platform, Automated Testing Frameworks, Accessibility Standards (WCAG), Platform Component Integration

Embedded team integration within ServiceNow R&D
Advanced accessibility compliance (WCAG)
Robust integration with ServiceNow’s IT Operations Management platform
Agile-driven application development

→ The challenge

ServiceNow, established in 2003, is a leading American software company specializing in cloud-based platforms that streamline digital workflows for enterprise operations. Recognized for its innovation, ServiceNow was named the world’s most innovative company by Forbes in 2018. In 2024, the company continued to demonstrate strong growth, with subscription revenues exceeding $2.5 billion in Q2, marking a 23% year-over-year increase.

To maintain its leadership in the IT services industry, ServiceNow sought to expand its offerings with the development of a new application within its IT Operations Management platform. The project required a solution that balanced speed, precision, and user-centric design to enhance the overall value of their platform.

ServiceNow has been a valued client of Dofinity for many years, during which we’ve provided a range of technical services. For this project, ServiceNow chose a collaborative work model, integrating our developers directly into their R&D team to ensure smooth coordination and alignment with their internal workflows.

Accelerated Delivery Schedule: The project required an ambitious delivery timeline, challenging the team to maintain the highest standards of quality and innovation while working within a fast-paced environment.

Strategic Requirement Refinement: Starting with high-level concepts and wireframes, the project demanded a proactive approach to translate abstract ideas into well-defined, actionable development goals through close collaboration with ServiceNow’s stakeholders.

Integration with an Advanced Platform: The application needed to align with ServiceNow’s sophisticated IT Operations Management platform, requiring deep technical expertise and a strategic approach to ensure seamless integration and optimal performance within a highly advanced ecosystem.

→ The Solution

End-to-End Ownership: Our team took full ownership of the development process, managing everything from refining requirements to delivering a high-quality application. This approach ensured alignment with ServiceNow’s vision while maintaining efficiency and precision.

Integrated Collaboration: By embedding our developers directly into ServiceNow’s R&D team, we created a seamless workflow. This close collaboration allowed us to address challenges swiftly, align on priorities, and maintain continuous progress.

Adaptability to Evolving Needs: Our team demonstrated flexibility and adaptability, proactively addressing changes and evolving requirements throughout the project. This ensured the delivery of a solution that remained aligned with ServiceNow’s goals and met the demands of a dynamic development environment.

Success

Our ability to take ownership, collaborate seamlessly with ServiceNow’s team, and adapt to evolving needs ensured the project’s success. By maintaining flexibility and delivering high-quality results within tight timelines, we met and exceeded expectations, reinforcing our long-standing partnership.